January 22, 2019 / GuidesFor Team
When VoIP began, it was simply an alternative to traditional phone calls. The quality then was not good enough to replace analog connections, and there were not too many original and termination points to completely replace analog calls. It was merely for individuals who wanted to reduce their long-distance minutes. When the quality improved enough for businesses to use it, national toll-free numbers paved the way for contact centers, including offshore ones. VoIP is also digital in nature, so it’s easier to program more features into it. Eventually, Cisco, a leader in network hardware, declared that “VoIP has become the new standard in voice communications in part because it offers a richer set of features than analog phone systems.” It is no longer just a personal alternative, and this article talks about this multi-billion industry and its expected growth in the next few years.
Posted In: Research